Once the refund is initiated, it takes 5-7 working days from the processing date, except for Saturday, Sunday, and national holidays.
In the case of a COD order refund, it takes 3–4 working days from the date of processing for the amount to reflect in your account.
If you don't receive the amount within the said TAT, please bring up the chargeback request with your bank's customer service team.
You can check the status of your refund by clicking on https://thedermaco.com/my-account/orders
If you still have any questions, feel free to reach out to our customer support team on chat for LIVE Agent support or raise your query at https://support.thedermaco.com/hc/en-us