Please raise the return request on chat or through https://support.thedermaco.com/hc/en-us and share the reason for the return along with an image of the delivered items and shipping box. We apologize for any inconvenience caused.
Please note:
-We only allow return in specific cases. Please refer to our Return policy before applying for return. You can view our return policy at https://thedermaco.com/return-policy
- After your return has been placed, it takes 3-4 days for the courier boy to come and pick-up your return shipment.
- Refund for paid orders is processed once the products are returned back to us. The whole process takes around 5-7 working days.