General

Track order related

• Where is my order (Track/Delay)
• I have been charged extra amount for my order while checkout.
• What is the standard time of delivery?

Order details modification

• How can I modify my Order (Phone Number/Address/Product)?
• Can I modify/change my payment method?

Order Delivery Related

• My Order is returned without delivery attempt/ Fake delivery attempted
• The status of my order is not updating.

Order cancellation

• How do I cancel the order?
• I am not able to cancel my order
• Why my order has been cancelled?

Payment related

• My payment has been deducted, but my order failed.
• I am unable to make the payment.
• Do you accept international credit cards for payment?

Refund/Cashback related

• When will I get my Refund?
• I have not received my refund
• When will I receive my cashback?
• Can I transfer my cashback to my bank account?
• How can I use my cashback?
• Can I use 100% cashback in one order?

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Delivered Order Issues

• Why I have only received some part of my order (missing products)?
• The product(s) I have received is Defective/damaged/expired/wrong product received.
• The delivery boy behaved inappropriately with me.
• Order is marked delivered but I haven't received it.

Coupon/Offer Related

• How do I use the coupon code?
• For my purchase, I want the best coupon code.

Website Related Query

• How do I register for an account?
• How to login into my account?

Referral Related

• How do I avail Referral program benefits?

Return order

• How do I return my order?

Product/ brand related queries

• Is the Dermaco product safe?
• When will I see the results of using the products?
• Please recommend a product for me to purchase.
• Do you provide paid consultation?

Distributor and marketing related query

• I want to collaborate with The DermaCo.
• I want to be a re-seller of The DermaCo.

Un-Subscribe

• How to un-subscribe

More Help topics

• What is young Scientists?