How do I delete my account (App)

To permanently delete your account and associated data, please submit a support ticket so our team can verify your identity and process the request.

How to request deletion:

Raise a Ticket: https://support.thedermaco.com/support/tickets/new

Provide Details: Include your registered email address and mobile number.

Confirmation: Our team will process your request within 3–5 business days. You will receive a final confirmation email once the deletion is complete.

Note: Account deletion is permanent. Once processed, you will lose access to all history, active subscriptions, and saved data. This action cannot be undone.

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Steps to delete your account on App. 

Step 1: Log in to your TheDermaCo account (App)

Step 2: Go To 'My Account' (bottom right of the screen)

Step 3: Scroll down on account page

Step 4: Click on 'Delete Account' button

Step 5: Click on 'Delete' to confirm the account deletion.

Confirmation: Our team will process your request within 3–5 business days. You will receive a final confirmation email once the deletion is complete.